- By placing an order electronically through this website (aeco.com.tr), you are deemed to have accepted the preliminary information form and the distance sales agreement presented to you.
- Buyers are subject to the provisions of Law No. 6502 on the Protection of Consumers and the Regulation on Distance Contracts (Official Gazette: 27.11.2014/29188) and other laws in force regarding the sale and delivery of the product they purchase.
- Each product or service purchased is delivered to the e-mail address indicated by the Buyer, provided it does not exceed the legal period of 30 days. If the product is not delivered within this period, the Buyer may terminate the agreement. For payments made for events, if the company postpones the event, cancellation can be made by the Buyer.
- The purchased service or product must be delivered complete and in the qualities specified on the product page.
- If the sale of the purchased product or service becomes impossible, the Seller (Aeco) must notify the Buyer in writing within 3 days of learning of this situation, and the total amount must be refunded to the Buyer within 14 days.
- If the Buyer does not pay for the purchased product or cancels it in bank records, the Seller's obligation to deliver the product ends.
- If it is determined after delivery that the credit card used by the Buyer was used fraudulently by unauthorized persons, and the product price is not paid to the Seller by the relevant bank or financial institution, the Buyer must return the product to the Seller within 3 days, with shipping costs borne by the Seller.
- If unforeseen force majeure reasons occur and the product cannot be delivered in time, the situation is reported to the Buyer. The Buyer may request cancellation of the order, replacement with a similar product, or postponement of delivery until the obstacle is removed. If the Buyer cancels the order: if payment was made in cash, the amount is paid back in cash within 14 days of the cancellation. If the Buyer paid by credit card and cancels, the product price is refunded to the bank within 14 days of the cancellation, but the bank may take 2–3 weeks to transfer it to the Buyer's account.
- Except for products specially prepared for a person, organization or building upon order, the BUYER may exercise the right of withdrawal from the agreement by rejecting the goods without any legal or criminal liability and without giving any reason, provided they notify the Seller through the contact details below within 14 (fourteen) days of the delivery date to themselves or to the person/organization at the address they indicated.
- The Buyer cannot request cancellation after purchasing any digital product they have bought. Digital products, being immediately accessible services, cannot be returned. However, the Buyer may request a change to the digital product's content. It is not possible to refuse acceptance and request a return.
- Under the Regulation on Distance Contracts issued within the scope of Law No. 6502 on the Protection of Consumers, "the right of withdrawal cannot be exercised in agreements for services performed immediately in the electronic environment or for intangible goods delivered immediately to the consumer." Since the subject of this Agreement consists of training packages, services or products 2 offered in the electronic environment, the BUYER HAS NO RIGHT OF WITHDRAWAL arising from law within the scope of this Agreement.
- If the purchased item is a service and the service has not been used, this 14-day period starts from the date the agreement is signed. In service agreements whose performance has begun with the consumer's consent before the withdrawal period expires, the right of withdrawal cannot be exercised.
- Costs arising from the exercise of the right of withdrawal belong to the SELLER.
- To exercise the right of withdrawal, written notice must be given to the SELLER within the 14 (fourteen) day period by returnable registered mail, fax or e-mail, and the product must not have been used within the framework of the "Products for Which the Right of Withdrawal Cannot Be Exercised" provisions set out in this agreement.
- The invoice of the product delivered to a third party or to the BUYER (if the invoice of the product to be returned is corporate, the return must be sent together with the return invoice issued by the organization. Order returns with invoices issued on behalf of organizations cannot be completed unless a RETURN INVOICE is issued.)
- The SELLER is obliged to refund the total amount and the documents placing the BUYER under debt to the BUYER within 10 days at the latest from receiving the withdrawal notice, and to take back the goods or service within 20 days.
- If a decrease in the value of the goods occurs due to the BUYER's fault or return becomes impossible, the BUYER is obliged to compensate the SELLER's damages in proportion to the fault. However, the BUYER is not responsible for changes and deteriorations occurring due to the proper use of the goods or product within the withdrawal period.
- If the amount falls below the campaign limit amount set by the SELLER due to the exercise of the right of withdrawal, the discount amount benefited from the campaign is cancelled.
- Goods prepared in line with the BUYER's request or explicit personal needs and not suitable for return, services performed immediately in the electronic environment or intangible goods delivered immediately to the consumer, and audio or video recordings, books, digital content, software programs, data recording and data storage devices, and computer consumables whose packaging has been opened by the BUYER cannot be returned as required by the Regulation. In addition, exercising the right of withdrawal for services whose performance has begun with the consumer's consent before the withdrawal period expires is not possible as required by the Regulation.
- Expenses arising from the BUYER's bank (such as money transfer fees or currency differences) are generally governed by the agreement and banking regulations governing the relationship between the BUYER and their bank. The SELLER cannot be held responsible for such expenses.
- In cases of erroneous or duplicate payments not originating from the SELLER where payment was made due to the BUYER, and a refund or cancellation is requested, the SELLER must act in good faith. The SELLER grants the right of use to the BUYER.
Default and Its Legal Consequences
- If the BUYER defaults on payments made by credit card, the BUYER accepts, declares and undertakes that they will pay interest within the framework of the credit card agreement between the cardholder bank and themselves, and that they will be liable to the bank. In this case, the relevant bank may take legal action; it may claim the resulting expenses and attorney's fees from the BUYER, and in any case, if the BUYER defaults due to their own debt, the BUYER accepts that they will pay the SELLER's damages and losses resulting from the delayed performance of the debt.
Payment and Delivery
- You can pay by Bank Transfer or EFT (Electronic Funds Transfer) to our account (Account Name: Aeco Mühendislik Danışmanlık Ltd. Şti., IBAN: TR70 0006 4000 0011 3460 0781 83, İş Bankası) in TL.
- You can also pay online with your credit cards through our site. In online payments, the amount will be charged from your credit card at the end of your order.
To exercise the right of withdrawal, you can contact us with the following details.
OUR COMPANY DETAILS
COMPANY NAME / TITLE: AECO MÜHENDİSLİK DANIŞMANLIK LTD. ŞTİ.
COMPANY ADDRESS: Maltepe Mah. Eski Çırpıcı Yolu Sok. Nef 12 Sitesi B Blok D:132 Zeytinburnu/İstanbul
E-MAIL: bilgi@aeco.com.tr
PHONE: +90 212 939 70 32